FREE DELIVERY OVER £49
PRICE MATCH PROMISE
What is your returns policy?
All orders can be returned to us within 14 days of the purchase date, provided they are unused and are in the original packaging and condition.
Most items can be returned, although there are a few exceptions. For hygiene purposes, we are unable to accept returns on all bedding essential items if they have been opened. We are also unable to accept items if they have been washed, used or show signs of usage.
If on the rare occasion you receive faulty item(s), receive the wrong item(s) or only receive part of your order, we will offer a free exchange.
Other than the above, we do not offer an exchange facility. If you would like a replacement for any other reason, then please return the item(s) and simply place your order again.
To make a return request, please email: firstname.lastname@example.org.
* If, upon receiving any items, we see that the items show any obvious signs of use, have been damaged in your care or are not in the original packaging, we will not be able to process your request and will send the items back and charge our standard shipping rate.
How do I return my items?
To open a return request, please send an email to email@example.com.
Please ensure the following information is included in your email:
- Your order number in the subject field alongside the word return request.
- A brief description in the email for why you are requesting a return and what items you want to send back from your order.
- Pictures are required if you are returning because you have received damaged or faulty goods.
Once we have received your request, we will email you back with further instructions.
Once we have received the item(s), we will inspect them and, if all is well, we will issue a refund.
Please note that all original shipping costs are non-refundable.
You can download a returns form here: Download Returns Form
We offer 14 days returns provided the item is unused and is in the original packaging and condition.
Returns are the sole responsibility of the customer; therefore, we strongly advise that you use a trackable service. We do not offer prepaid labels or refund for any return’s costs incurred.
We do not offer an exchange facility, therefore if you would like a different colour or size, you will have to return your item first.
If on the rare occasion you receive a faulty item or the wrong item, we will offer an exchange and cover the return cost.
FREE DELIVERY ON ORDERS OVER £49!
We offer delivery within the UK only (England, Ireland, Scotland & Wales)
All orders placed before 4pm are dispatched the same day.
All orders are trackable and are shipped either through Hermes or DPD, details of the carrier can be found on the fulfilment email alongside the tracking number.
We estimate that delivery can take up to 3 working days, however this depends on the delivery preference the customer has chosen.
We offer two delivery options:
Standard Delivery - £ (2-3 working days)
Next Day Delivery - £ (order before 4pm)