FAQs

The item I want is out of stock

If the item you want is out of stock, please email customercare@linensonline.co.uk and we will let you know when we will receive our next shipment.

I would like to amend or cancel my order

When you place your order, you will receive two emails. The first email will be the order confirmation and the second email will be the dispatch confirmation.

If you have not received the second email (dispatch confirmation) then it may be possible to amend or cancel your order, in this case please email customercare@linensonline.co.uk. Read our cancellation policy for more details.

I received part of my order or I received the wrong item

Unfortunately, mistakes can sometimes happen.

If you have received part of your order or have received the wrong item, please email customercare@linensonline.co.uk and give a brief explanation to what you received and we will resolve your issue.

I haven’t received my order

If you have not received your order within 5 working days, please email customercare@linensonline.co.uk and we will investigate.

My order contains a faulty item

If on the rare occasion you receive a faulty item, please email customercare@linensonline.co.uk and include a brief description with images of the item.

We take faulty item claims very seriously and we will either issue a replacement or refund depending on your preference.

For any other queries, please take a look at our shipping information, refunds policy, returns policy and cancellation policy. If you need any other information, then our customer service team can be emailed at customercare@linensonline.co.uk and will be happy to help.