FREE DELIVERY OVER £49
PRICE MATCH PROMISE
At Linens Online, we understand that sometimes circumstances change and you may need to cancel your order. We strive to make our cancellation policy as clear and transparent as possible to ensure a seamless and stress-free shopping experience for our customers.
Orders can be cancelled at any time prior to shipping. Once your order has been shipped, it cannot be cancelled. If you wish to cancel your order, please contact our customer service team at firstname.lastname@example.org as soon as possible to request a cancellation.
If you cancel your order prior to shipping, we will provide you with a full refund of the purchase price and any associated shipping costs within 3 days of cancellation. Refunds will be processed using the original payment method used to place the order.
Please note that, in some cases, we may not be able to cancel your order prior to shipping. This may occur if the order has already been processed and is in the final stages of packaging or if it has already been shipped. If this is the case, please see our returns policy for information on how to return the items for a refund.
If you receive an item that is damaged or defective, please contact our customer service team as soon as possible to request a return. We will provide you with a full refund of the purchase price and any associated shipping costs, as well as cover the cost of return shipping.
We reserve the right to cancel any order at any time for any reason. If we cancel your order, we will notify you as soon as possible and provide you with a full refund of the purchase price and any associated shipping costs.
We offer 14 days returns provided the item is unused and is in the original packaging and condition.
Returns are the sole responsibility of the customer; therefore, we strongly advise that you use a trackable service. We do not offer prepaid labels or refund for any return’s costs incurred.
We do not offer an exchange facility, therefore if you would like a different colour or size, you will have to return your item first.
If on the rare occasion you receive a faulty item or the wrong item, we will offer an exchange and cover the return cost.
FREE DELIVERY ON ORDERS OVER £49!
We offer delivery within the UK only (England, Ireland, Scotland & Wales)
All orders placed before 4pm are dispatched the same day.
All orders are trackable and are shipped either through Hermes or DPD, details of the carrier can be found on the fulfilment email alongside the tracking number.
We estimate that delivery can take up to 3 working days, however this depends on the delivery preference the customer has chosen.
We offer two delivery options:
Standard Delivery - £ (2-3 working days)
Next Day Delivery - £ (order before 4pm)