FREE DELIVERY OVER £49
PRICE MATCH PROMISE
Home Linens Retail Group Limited (t/a linensonline.co.uk) understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website, www.linensonline.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with Our obligations and your rights under the law.
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
Definitions and Interpretation
In this Policy, the following terms shall have the following meanings:
|Means an account required to access and/or use certain areas and features of Our Site;
|Means a small text file placed on your computer or device by Our Site when you visit certain parts of Our Site and/or when you use certain features of Our Site. Details of the Cookies used by Our Site are set out below;
|Means the relevant parts of the Privacy and Electronic Communications (EC Directive) Regulations 2003;
|Means any and all data that relates to an identifiable person who can be directly or indirectly identified from that data. In this case, it means personal data that you give to Us via Our Site. This definition shall, where applicable, incorporate the definitions provided in the EU Regulation 2016/679 – the General Data Protection Regulation (“GDPR”);
|Means Home Linens Retail Group Limited (t/a linensonline.co.uk) a company registered in England and Wales.
We use the following cookies:
• Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
• Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
• Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
• Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
By using Our Site, you may also receive certain third party Cookies on your computer or device. Third party Cookies are those placed by websites, services, and/or parties other than Us. Third Party Cookies are used on Our Site for providing a Live Chat function to improving your user experience, for embedding YouTube videos and for advertising. These Cookies are not integral to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
All Cookies used by and on Our Site are used in accordance with current Cookie Law.
You can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all Cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
The links below provide instructions on how to control Cookies in all mainstream browsers:
Microsoft Internet Explorer:https://support.microsoft.com/en-us/kb/278835
Microsoft Edge:https://support.microsoft.com/en-gb/products/microsoft-edge (Please note that there are no specific instructions at this time, but Microsoft support will be able to assist)
Android:https://support.google.com/chrome/answer/95647?co=GENIE.Platform%3DAndroid&hl=en (Please refer to your device’s documentation for manufacturers’ own browsers)
Certain features of Our Site depend on Cookies to function. Cookie Law deems these Cookies to be “strictly necessary”. Your consent will not be sought to place these Cookies, but it is still important that you are aware of them. You may still block these Cookies by changing your internet browser’s settings as detailed below, but please be aware that Our Site may not work properly if you do so. We have taken great care to ensure that your privacy is not at risk by allowing them.
The following Cookies may be placed on your computer or device:
|Name of Cookie
|Type of Cookie
|This cookie is set by Youtube. Used to track the information of the embedded YouTube videos on a website.
|This cookie is set by doubleclick.net. The purpose of the cookie is to determine if the user's browser supports cookies.
|This cookie is set by Facebook to deliver advertisement when they are on Facebook or a digital platform powered by Facebook advertising after visiting this website.
|The cookie is set by Facebook to show relevant advertisements to the users and measure and improve the advertisements. The cookie also tracks the behavior of the user across the web on sites that have Facebook pixel or Facebook social plugin.
|Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website.
|Used by Google DoubleClick and stores information about how the user uses the website and any other advertisement before visiting the website. This is used to present users with ads that are relevant to them according to the user profile.
|This cookie is set by website built on Shopify platform and is used to track landing pages.
|This cookie is installed by Google Analytics. The cookie is used to calculate visitor, session, campaign data and keep track of site usage for the site's analytics report. The cookies store information anonymously and assign a randomly generated number to identify unique visitors.
|This cookies is set by websites built on Shopify platform and is used in connection with customer login.
|This is an essential cookie for the secure checkout and payment function on the website. This cookie is provided by shopify.com.
In addition to the controls that we provide, you can choose to enable or disable Cookies in your internet browser. Most internet browsers also enable you to choose whether you wish to disable all cookies or only third party Cookies. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser or the documentation that came with your device.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
We offer 14 days returns provided the item is unused and is in the original packaging and condition.
Returns are the sole responsibility of the customer; therefore, we strongly advise that you use a trackable service. We do not offer prepaid labels or refund for any return’s costs incurred.
We do not offer an exchange facility, therefore if you would like a different colour or size, you will have to return your item first.
If on the rare occasion you receive a faulty item or the wrong item, we will offer an exchange and cover the return cost.
FREE DELIVERY ON ORDERS OVER £49!
We offer delivery within the UK only (England, Ireland, Scotland & Wales)
All orders placed before 4pm are dispatched the same day.
All orders are trackable and are shipped either through Hermes or DPD, details of the carrier can be found on the fulfilment email alongside the tracking number.
We estimate that delivery can take up to 3 working days, however this depends on the delivery preference the customer has chosen.
We offer two delivery options:
Standard Delivery - £ (2-3 working days)
Next Day Delivery - £ (order before 4pm)